In Denmark, a quick response from Fisker Skanderborg A/S (Fisker) enabled solid fuel stockist and supplier Guldager Energi A/S to get back into production following a fire that destroyed its wood pellet packaging line.
Located in Horsens, Guldager Energi is a second-generation family-owned business that stocks and supplies solid biomass fuels such as wood pellets, woodchips, briquettes, and barbecue charcoal. One Sunday morning, a forklift truck parked next to the pellet packing line caught fire.
The fire at Guldager Energi destroyed a bagging machine and a weigher on the wood pellet packing line. As a result Managing Director Palle Guldager faced the possibility of having several months of packing line standstill, as the delivery time for new replacement machinery is normally very long.
Up and running in 10 days
After the accident Guldager quickly decided to contact Fisker’s technical manager, Lasse Høgh, to hear what Fisker could do about re-establishing the packing line as soon as possible.
The delivery time of the bagging machine model F1200, which is what Guldager has, is normally three to five months. More than 75 bagging machines of this particular model are operating at our customers’ premises, and we had bought a spare to keep ‘in stock’. We could, therefore, offer to install it at Guldager. The same applied to the weigher, said Lasse Høgh.
Service technicians from Fisker worked flat out, and in a matter of 10 days, the packing line was ready to commence packing wood pellets again.
As part of the process, our technicians had to dismantle the old, burnt-out packing line, produce, paint and install a new construction for a conveyor and connect the bagging machine and the weigher to the customer’s other equipment, said Lasse Høgh.
Palle Guldager is extremely satisfied with Fisker’s quick response, and the entire plant was up and running again in less than two weeks.
A production standstill is very costly for both our customer and their insurance company. We are therefore very pleased that we were able to assist the customer so quickly. We are always prepared to go the extra mile to give our customers the best possible service, ended Lasse Høgh.
